Business Risk Advisory Services

Business Risk Advisory Services

Thank you for your enquiry regarding our services in this area.

With over 3 decades experience, and briefed by over 260 Legal Firms, numerous Corporates and Indivuals, we are uniquely positioned to identify, manage and prevent risk within your business

If youryour most sensitive require experienced, professional handling, Complete Corporate Services is the right choice.

In today’s business environment there is an increased level of risk with respect to:

• Internal claims, including workers compensation, extended leave, and employee-related disputes

• Legal obligations and exposure to external litigation

• External litigation

• Government regulatory compliance and enforcement action Loss arising from internal and external crime, including fraud and theft of intellectual property

• Reputational damage through media scrutiny and online reviews

• Customer complaints, disputes,and refund requests

To prevent the significant cost and consequences associated with these risks, businesses are now required to allocate significant time and resources to provide solutions accross a a wide range of issues.

There are significant challenges:

• The range of risk in business is so diverse, it is difficult to employ one professional with a wide enough range of experience

• Often the most experienced owner or manager is not qualified or experienced to treat risk effectively

• Treating business risk often removes business owners and managers from core business and or income producing activity

• Managing risk internally can be costly if it is addressed without experience.

A little about us:

• Over 3 decades’ experience effectively treating business risk

• Experts in dealing with mediation, conflict and resolution

• Engaged by over Australian 260 legal firms and over 700 corporates

• Superior intelligence networks

• Quick response from our network of agents nationally and globally

• Disciplined personnel who ‘follow though’ doing what they say they will do

• Superior IT systems creating efficiency and cost reduction

• To save our clients significant cost, we have developed a diverse range of written precedent policy, procedure & forms ready for implementation in any business

• Our advice, policy and strategy are based upon over 20,000 matters

• We believe that the constant pursuit of success, is success itself.

• We are user friendly, very customer focused, results driven, commercially responsible and do not accept second place.

What we do:

With our experience, most business risks can be readily identified. However, some issues that concern or trouble business owners are not always easy to clearly define or categorise.

Our clients speak with us in confidence about the issues concerning them, without obligation, allowing us to carefully assess their circumstances and recommend the most appropriate solutions.

In alignment with AS/NZS ISO 31000:2018, the Australian and New Zealand best practice framework for identifying, assessing and managing risk, we:

• Identify risk

• Analyse & evaluate the risk

• Treat risk

• Undertake regular risk audit.

Our objective is to prevent problems before they occur.

We confidentially address & apply solutions to the following business risk:

• Fraudulent Worker Claims

• Workplace Claims

• Fraud Control

• Human Resource Control

• Workplace Health and Safety

• I.T. Security

• Intellectual Property & Asset Protection

• Risks associated with Selling

• Customer Service

• Complaint Management

• Online Reputation

• Industrial Espionage

• Credit Control & Debt Collection

• Creditor Management

• General Security

We work in a multi-disciplinary manner alongside other professionals. In many instances, this includes collaborating with our clients’ legal advisers and accountants to deliver comprehensive risk management solutions.

We include the follow practices:

1. Risk Assessment;

• Risk Identification;

• Risk Analysis & Evaluation;

• Treatment Recommendation.

2. Treatment of Risk;

• Implementation of Policy & or Systems;

• Staff Induction & Training.

3. Risk Audit;

Risk treatment and auditing are typically undertaken on an external basis, supported by regular on-site consultation. Our service includes:

• Implementation of Risk Treatment Processes commencing with highest priority “Intolerable” level risk

• Provision of written policy, procedure & templates, in consultation with client and other advisor approval

• Implementation and Staff Induction

• 24 x 7 communication to our Risk Consultant or Help Line

• Confidential (Whistle-blower) Staff line

• Monthly progress reports

• Regular agreed Audit

Our Core Values:

Be accessible to our clients. Applying the hose after the fire is too late

• The nature of our clients’ problems cannot be handled through a ticketing system or offshore call centres. They require one-on-one communication, empathy and resolution

• Provide clients with a high level of communication. Focus on listening to clients and understanding their concerns

• Clients are the best source of information

• Work with your client and keep them updated every step of the way

Don’t just be a “Service Provider” running files and billing clients. Be a “Problem Solver” who takes ownership and resolves issues

What do Clients receive:

• Clients benefit from over 3 decades of experience across the following areas:

• i. Risk Management;

• ii. Litigation Support;

• iii. Business Operations

• A dedicated Risk Account Manager as your single point of contact

• Full support and backing from the CCS team

• A comprehensive Risk Assessment Report, analysed and discussed with you to clearly define strategy and next steps for risk treatment

• Prioritising Intolerable Risks first, treating such risks; e.g. security features on software not being used, and need activation, to limit non- compliance, or downloads

• Attending to and treating all other identified risk

• Provision of all relevant templates/forms

• Provision of training staff, where required, regarding processes

• Regular on-site attendance with ongoing auditing and review

• Regular written reports provided fortnightly or monthly depending on the level of engagement

• 24 x 7 phone advice

• 20% Discount on Investigations

Best Practice Instructions:

To Assess your situation, please provide us with the following information:

• Type of business

• Location

• Number of employees

• Description of your business activity including produces and services

• Identify risks

• Provide a summary of past personnel complaints

• Provide a summary of past customer complaints

• Advise of any government regulator activity in relation to your business

Once the above information has been provided, we will move immediately to assess your position and identify any areas of risk exposure. We will then arrange a consultation to present our findings and implement a clear, structured plan to bring the situation under control.

Prompt submission will ensure we can act quickly and position you ahead of any further risk escalation.